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FAQs

 

Welcome

Thank you for choosing Sweet Ava's Paper for all of your sweet planner goodies! Here you will find some things you should know when placing an order with us:

[TURN AROUND TIME]
Turn-around is 3-5 business days (excluding weekends and holidays) for all items upon payment of your order. This turn around time is before shipping as well. There will be additional time for your order to travel to you.

[ABOUT SWEET AVA'S PAPER'S STICKERS]
We use high quality, permanent sticker sheets for all of our stickers.

[HOURS OF OPERATION]
Monday-Friday. We try to take off weekends. If you send a message to us Saturday-Sunday, please be patient as we will get back to you on Monday.

Payment

We accept PayPal, Debit Cards, & Credit Cards. Payment is due upon checkout for all items in Sweet Ava's Paper shop.

Shipping

We are located in the USA // We do accept international orders, but just remember it can take up to 1-4 months to arrive once shipped (according to usps website.) Most of the time it is only 1-2 weeks, but I have no control over how customs handles packages.
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***I will only ship to the address that you use when you complete checkout. Please make sure this is updated. If you need to ship to another address other than the address that's on the account, when paying there is an option to change the address. Just type in the address you want it to go to before submitting payment.*** Sweet Ava's Paper is not responsible if your package is lost or delayed due to writing in the wrong mailing address.
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●●●INSURANCE IS OPTIONAL! If your package turns up lost or damaged, you will NOT be refunded if you do not buy shipping insurance. If you buy shipping insurance you will be refunded. Please choose the corresponding insurance option that matches your purchase price (including shipping) at checkout.
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We are not responsible for shipping delays caused by the USPS.
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All shipping is done via USPS. If the delivery confirmation says it was delivered we have no proof that it wasn't, so we cannot refund or replace when the delivery confirmation says things were delivered.
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Refunds, Cancellations and Exchanges

All sales are final at Sweet Ava's Paper. Once you submit your order to us, they are printed usually within 24 hours of receiving. If you need to cancel an order, please contact us no later than 24 hours after you have placed your order. If you order has already started production, even if before the 24 hour grace period, we cannot refund you. All sales are final. If you have a concern about your order, please feel free to send us a message.

Additional Policies and FAQs

Sales tax is charged where applicable.

Due to the nature of different monitors/tables/smart phones, color variations can vary and may look slightly different in person.

 
All Rights Reserved, Sweet Ava's Paper